How much does it cost?

Each player pays $24 plus tax.

Please note that we only accept credit or debit cards. We don’t accept cash.

Do I have to fill a room to book it?

Nope, you do not need to need fill a room to book, but note that if you do not fill the room you may be joined by another group.

Do I book for my entire group?

Yes, please. You should book for your whole group and keep track of cancellations. You can edit the number of people in your group with the link in your confirmation email.

Do I need to pay online when I make a reservation?

Nope. Payment will be made when you arrive for your reservation; the charge can be made all in one payment or split up for individuals.

When should we arrive?

Please arrive 15 minutes early for processing and orientation. Groups that arrive late risk having their time reduced, or their room cancelled. This is to keep other reservation times on schedule.

How long will we be there for?

Your group will have 45 minutes to try to escape their room. But your total experience will take about 1 hour and 15 minutes.

We are running a little late, will we lose time?

We might reduce your game time as the rooms run continuously and staff needs time to reset the rooms before each reservation. Groups that are very late may have their rooms cancelled.

What is the minimum age to play?

All members of groups must be over 5 years of age, even if accompanied with an adult. Any players under 18 will need a waiver signed by their parent or guardian. You can download the Under 18 Waiver Form here. The recommended minimum age to do an escape room without adult accompaniment is 12 years of age.

Can I cancel my reservation?

Yes, you may cancel. Please let us know at least 48 hours in advance, so the room can be booked by others. Make sure to confirm your numbers before booking, missing members of a reservation will be charged for on arrival.

What is the minimum group size?

You must have at least 2 people in a group to book a room.

Where can we change the number of people in our group?

You can do so by clicking the link in your confirmation email. Please make any changes as earlier as possible (rescheduling is based on current availability).

If we don’t fill the room, can others join our group?

Yes, you may have others join your group in this situation; but remember, the more people you have, the greater your chance to escape!

Can we hold our special event at Locked Up?

Certainly, please contact reservations@LockedUpEscape.ca for any inquiries. These groups are still subject to room availability, so don’t forget to check our booking schedule for your dates.

Who do I contact for a special request?

If you have a special requests, or questions that have not been answered here, please feel free to contact us at reservations@LockedUpEscape.ca and we will be happy to help!